A guest in Room 412 calls at 2:14 AM to extend checkout. Your auditor is mid-check-in with a tired family of four. DeskWolf picks up, confirms the late-checkout fee per policy, books the extension, and writes it to your PMS.
Confirmation text goes out in English and Spanish, the whole call wraps in under 75 seconds, and your auditor never paused the check-in. The guest hangs up thinking your night desk is the most competent one they've stayed at this year. You can build that desk yourself from our courses, or have us run it for you.
Learn it in The FCSS Operator Course, $499 early bird while we record ($1,000 at launch) · or done-for-you, voice agent from $1,000/mo, at /install
This is the actual agent answering a typical hotel call, end to end. The bot picks up in under a second, takes the late-checkout request, applies your policy, writes it back to the PMS, and sends the confirmation in two languages. Module 11 of The FCSS Operator Course teaches you to build this exact receptionist, and the AI Department deploys the same one for you. Whichever door you pick, this recording is the proof the system is real.
~2-minute clip · real recording, not synthesized · build it yourself or have us run the voice agent from $1,000/mo
Here are five things the agent handles on day one, without anyone on your end picking up the receiver. The systems work the same whether you build them from the course or we run them for you.
The agent handles booking inquiries end-to-end, quoting accurate nightly rates and confirming open dates straight from your live calendar.
Late-checkouts get honored on the spot. The fee charges per your rules and the extension lands in your PMS before the guest hangs up.
Amenity and policy questions get answered in English or Spanish out of the box, with the same competence either way. Pool hours, parking, pet policy, late arrival: all handled.
When a guest asks "where's a good late-night spot," the agent uses your front desk's actual recommendations, and room-service orders flow straight into the kitchen ticket system.
Lost items get logged with the room number and date, and any corporate or group inquiry routes straight to your sales contact with the full context already captured.
The AI Department deploys the voice agent, the site, and the PMS tie-in for your property, then runs it all with one accountable human on our side. Voice agent from $1,000/mo. Book a free call and we'll name the system your property should start with.
See the AI DepartmentThese come up on almost every discovery call.
It's a thirty-minute call. We walk through your current after-hours volume, look at your PMS, tell you straight what's worth building first, and which door fits: build it yourself from the course, or have us run it. Or skip the call and start with the course today.
Courses from $499 early bird · done-for-you voice agent from $1,000/mo
