DeskWolfThe Trifecta
See the Trifecta
Tuned for Ecommerce & DTC

For ecommerce stores sick of after-hours "where's my order" calls bleeding support tickets.

A customer calls about a missing order at 9 PM and your support team left at 5. DeskWolf picks up, pulls the tracking from Shopify, gives them the status in plain language, logs the issue if there is one, and queues a follow-up, all without your team being online.

The caller hangs up with a pre-approved courtesy code on their phone, the issue is waiting in your support inbox for the morning, and the whole thing wrapped in 95 seconds. No human on call.

See the system in action Book a discovery call

Learn to build it in The FCSS Operator Course ($499 early bird while we record, $1,000 at launch) · or have it run for you at /install, voice agent from $1,000/mo

Hear it in action

The ecommerce demo: coming soon

We're recording a real call right now: a stalled fulfillment at 9 PM, the agent pulling the order, explaining the delay, and offering a policy-bound courtesy code on the spot. This is the same voice system taught in Module 11 of The FCSS Operator Course and the same build the AI Department runs for clients. While we finish, listen to a related demo and picture your store on the line.

Listen to a related industry demo

Coming soon · we'll email you the moment it goes live. Drop your address at /free-guide

A live mockup, not a screenshot

Picture your products on this. That's the site we'd ship in 7 days.

www.your-store.com
Have the AI Department build it The site is one of the 21 systems · learn to build it yourself in The FCSS Operator Course

What changes Monday

Here are five things the system handles on day one, with no on-call rotation for your support team. Build them yourself from the course checklists, or have the AI Department tune them to your Shopify, your refund policy, and your VIP segments before the line ever picks up a call.

01

Shopify order lookup with live tracking and fulfillment status spoken in plain language, with no "let me transfer you" loop.

02

Returns and exchange flow with policy-bound logic: the bot only offers what your policy already allows.

03

Pre-approved courtesy offers (15% off codes, free reship, replacement) for service-recovery moments, texted to the caller on the spot.

04

VIP and high-LTV caller routing plus subscription management (pause, skip, swap, cancel) handled on the call.

05

Issue logging straight into your support inbox with a post-resolution review ask, so your team wakes up to a sorted queue instead of a fire.

Two ways to get this running

Every system on this page comes through one of two doors. You build it with the course as your blueprint, or the AI Department builds and runs it for you. Same systems either way.

Learn it

The FCSS Operator Course

Run your own growth department. All 21 systems as checklists in install order: Found, Convert, Support, Share. The voice line on this page is Module 11.

$499 early bird while we record · $1,000 at launch Learn all of it

The DeskWolf Trifecta

The whole education in three courses: what to sell, how to grow it, and how to run it on AI. One purchase, lifetime access and updates.

$999 early bird · $2,000 at launch Done for you

The AI Department

We deploy the systems and run them for you: the support line, the wiring into Shopify, the follow-up. You keep selling while it answers.

Voice agent from $1,000/mo
The done-for-you door

Doing $10K+/mo and want this installed end-to-end?

The AI Department handles the whole install and then runs it month to month: Shopify integration, Gorgias or Zendesk routing, your policy translated into deterministic bot logic, one accountable human on our side. Voice agent from $1,000/mo.

See the AI Department

Questions ecommerce founders always ask

The five we hear from every DTC founder, whichever door they pick.

Does it actually pull live data from my Shopify?
Yes. During the call the agent queries your Shopify Admin API for the order, reads the live fulfillment status, and speaks the tracking detail back in plain language. It's the same data your support team sees in the dashboard, pulled in real time. On the done-for-you side we wire the Shopify connection during onboarding; in the course, the connection is a checklist step you follow once.
What about returns and exchanges? Can the bot really run them?
It runs the part your policy already allows. Your refund and exchange rules get translated into deterministic logic (eligible windows, restocking fees, store-credit-only categories, final-clearance exclusions) and the agent only ever offers what you've pre-approved. Anything outside that gets escalated to a human with a full transcript attached.
How do the courtesy codes work? Can it just hand discounts out?
No. You set the rules ahead of time: which scenarios qualify, what percent off, what max value, what daily and per-customer caps. The agent pulls a single-use code from a pre-generated pool, texts it to the caller, and logs the usage. If the situation falls outside your rules, it offers an apology and a callback instead of inventing a discount.
What happens to calls the bot can't handle?
Anything outside the agent's playbook (a damaged-shipment claim with photos, a chargeback dispute, a wholesale inquiry) gets warm-transferred during business hours, or captured with a callback request and a full transcript after-hours. You set the escalation rules up front and you can change them anytime.
Can I build this myself instead of paying monthly?
Yes, and that's the whole point of the education door. The FCSS Operator Course teaches every system on this page as a checklist you follow, and the voice line is Module 11. It's $499 while we record it, $1,000 once it ships, one time, with lifetime access and updates. If you'd rather never touch the wiring, the AI Department runs it for you from $1,000/mo at /install. If you're unsure which door fits your store, book a discovery call and we'll tell you straight.

Your support inbox just got a night shift.

One discovery call. We listen to how your store handles after-hours support today, then tell you straight which door fits: learn to build the system yourself, or have the AI Department run it for you.

Book a discovery call See the course