Terms of Service

1. Who this applies to

These Terms govern your use of DeskWolf-operated websites (deskwolf.ai, sites.deskwolf.ai, consult.deskwolf.ai, tools.deskwolf.ai), our free tools, our store, our paid voice agent and website builds, and our consulting engagements. By using any of them, you agree to these Terms. If you are using DeskWolf on behalf of a company, you confirm you have the authority to bind that company.

2. What we provide

DeskWolf LLC offers four product lines:

• AI Voice Agents — inbound and outbound voice automation deployed on our infrastructure.
• AI Websites — custom marketing websites at tiered build levels with optional ongoing maintenance.
• The Store — digital operator assets (templates, playbooks, dashboards, the Pass subscription).
• Consulting — strategy retainers and install sprints, virtual or in-person.

Exact deliverables, pricing, and timelines for paid services are set in your signed Service Agreement or Order Form.

3. Accounts

Some features require an account. You agree to keep your login credentials confidential, provide accurate information, and notify us promptly if you suspect unauthorized access. You are responsible for activity under your account.

4. Payment terms

Payments are processed by Stripe. By providing payment information, you authorize us to charge the listed amount, including any applicable taxes.

• Monthly subscriptions (voice agents, maintenance, Pass, retainers) auto-renew each billing period until canceled. Cancel anytime in your account or by emailing hello@deskwolf.ai — cancellation stops the next charge.
• One-time fees (website builds, install sprints, store purchases) are billed upfront or per the milestones in your Service Agreement.
• Late or failed payments may result in service suspension after a 7-day grace period.
• Price changes require 30 days' written notice and apply to your next renewal — never mid-cycle.

5. Acceptable use

Don't use DeskWolf services to do anything illegal, harmful, deceptive, or that interferes with the service for others. Specifically:

• No scams, phishing, or fraud — including using a voice agent to impersonate a person or organization without authorization.
• No harassment, hate speech, or threats.
• No violation of telemarketing laws (TCPA, DNC registry). You are responsible for ensuring outbound calls comply with applicable consumer protection laws.
• No reverse engineering, scraping, or attempting to access systems or data you don't own.
• No reselling DeskWolf services as your own without a written reseller agreement.

We may suspend or terminate accounts that violate these rules.

6. Intellectual property

What we own

DeskWolf retains all rights to its brand, software, infrastructure, internal tooling, templates, prompts, training data, and any underlying technology that powers the services. Nothing in these Terms transfers that to you.

What you own

You own:

• Your business data and customer data we process on your behalf.
• The final deliverables we build for you under a paid Service Agreement — including your finished website code (delivered as a clean export), your voice agent's bespoke configuration, and any custom assets created for you.
• The downloadable digital assets you purchase from the Store, under the license terms posted on each product page.

Store and Pass purchases grant you a perpetual, non-exclusive, non-transferable license to use the asset in your own business — no resale or sublicense unless explicitly granted.

Feedback

If you send us feedback, suggestions, or feature requests, we may use them without obligation or compensation.

7. Confidentiality

Both sides agree to keep non-public information shared during the engagement confidential and to use it only for the purpose of delivering or receiving the service. This continues for 3 years after the engagement ends.

8. Warranties and disclaimers

We deliver our services with reasonable skill and care and use commercially reasonable efforts to keep them available. Beyond that, services are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI outputs are not guaranteed to be accurate, complete, or fit for any specific decision — you remain responsible for reviewing them before acting.

9. Liability cap

To the maximum extent permitted by law, DeskWolf's total aggregate liability for any claim arising out of or related to these Terms or our services is limited to the total fees you paid us in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data.

10. Indemnification

You agree to defend and indemnify DeskWolf against third-party claims arising from your misuse of the services, your violation of these Terms, your violation of law, or content you submit or instruct us to publish on your behalf.

11. Termination

You may terminate by canceling your subscription or ending your engagement per the Service Agreement. We may terminate or suspend immediately for breach of these Terms, non-payment, or activity that creates legal risk for us. On termination:

• Outstanding fees become immediately due.
• You will get a reasonable window (at least 30 days, longer if your agreement specifies) to export your data before deletion.
• Sections that should reasonably survive termination — including IP, liability, indemnification, confidentiality, and governing law — survive.

12. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in San Bernardino County, California, and both parties consent to that venue. Each side bears its own attorneys' fees unless a court orders otherwise.

13. Changes to these Terms

We may update these Terms. Material changes will be announced via the "Last updated" date and, for active subscribers, by email at least 14 days before they take effect. Continued use after the effective date means you accept the new version.

14. Contact

Email hello@deskwolf.ai for any question about these Terms. For privacy questions see our Privacy Policy; for refund questions see our Refunds Policy; for copyright notices see DMCA.

DeskWolf LLC · Highland, California · Registered agent: Sacramento, CA