For E-Commerce Stores businesses sick of letting after-hours "where's my order" calls bleed support tickets.
A customer calls about a missing order at 9 PM. Your support team left at 5. DeskWolf answers, looks up the tracking via Shopify, gives them the status, logs the issue if there is one, and queues a follow-up — all without your team being online.
Here's the call your support team isn't there for.
9:30 PM. A customer's order from Tuesday hasn't shipped. They call. DeskWolf pulls the order from your Shopify, sees a fulfillment delay, explains the situation in plain language, and offers a 15% off code as a courtesy — pre-approved by your policy.
Customer texted with the offer. Issue logged in your support inbox for morning follow-up. Whole call in 95 seconds. No human on-call.
That call would have been a 1-star review at 9 PM. Now it's a recovered customer at 9:02.
Three ways 24/7 expectations crush margin — and how DeskWolf stops each.
Always-on expectations
Online shoppers expect answers around the clock. They don't care that your support team works 9–5.
Repetitive support tickets
Where's my order, returns policy, sizing, exchanges — the same 8 questions eat 70% of your team's day.
Scaling support is expensive
Hiring more reps for nights and weekends kills margin. DeskWolf gives you the coverage at a flat fee.
Warehouse fulfills. DeskWolf handles inbound.
Return requests, order-status questions, and ship-by inquiries get answered while your packers pack. The bot pulls order data, confirms tracking, and routes complex cases to a human.
Order backlog. Returns piling up. Phone won't stop.
The old workflow: the customer-service queue grows for 2 days. DeskWolf's workflow: the bot resolved 60% of inquiries before the queue had time to form.
Pre-built for what e-commerce actually needs.
Every item below ships with the e-com script out of the box. None of it is upsold. None of it is a "premium tier."
Shopify order lookup
Pulls order, tracking, fulfillment status, and recent updates by phone or email.
Returns & exchange flow
Initiates RMAs against your Shopify or Recharge policy. Texts the return label.
Sizing & product info
Knows your size chart, ingredients, materials. Answers without dragging a customer to your FAQ page.
Pre-approved courtesy offers
Hands out the 15%-off recovery code or shipping refund — within limits you set, not above.
VIP / high-LTV routing
Recognizes a high-value customer and pages your team directly instead of handling solo.
Subscription management
Pauses, swaps, or cancels Recharge / Bold / Skio subscriptions per your policy.
Issue logging to support inbox
Drops a clean ticket into Gorgias / Zendesk / Help Scout for morning follow-up.
Post-resolution review ask
Auto-text after a positive resolution to capture the review while it's fresh.
Three things change inside the operation.
Status
Order-status calls auto-resolve
Tracking number lookup happens in the call — no callback ticket, no staff time.
Returns
Returns get RMA'd without staff time
Reason captured, RMA generated, shipping label texted to the customer — all in 90 seconds.
Escalation
Complex cases land with the right rep
Damage claims, payment disputes, and bulk orders route to a human with the call summary attached.
Your next 9 PM "where's my order" call shouldn't become tomorrow's 1-star review.
Intake form Monday. Live on your real number by the following Monday. One flat $997/mo — no per-minute, no contract, no sales call.
Start — $997/mo